Question
Question
Could you ask the members who have field engineers what they are doing about the current fuel costs? Are they increasing their call out rates, increasing travel charges etc? If so, how has this been received by the customer?
I know a lot of us have contracted customers on pre agreed call out rates. It would be very interesting to see how they are dealing with the price increases.
Replies:
- We have fixed rates for travel depending on the distance from the office. We have not changed these at present, but we have increased our hourly rate.
We have taken the view that although fuel prices are high at present, we are hopeful that they will begin to recede towards the end of the year.
In the meantime, we are ensuring that all vehicles that have an economy mode that the drivers have it engaged at all times. - We have been thinking about adding a fuel surcharge here but it’s implementing it so everyone is aware (nobody like unexpected costs) but we have a zone 1 and 2 call out pre-set rate. Having JUST currently increased these we feel it unfair to increase again soon after with a surcharge so we too are undecided and the last thing we want to do is upset our customers (of course most would understand but most would not).
- We increased our rates slightly, earlier in the year but have not made any increases since then. Maybe we are missing out?
- We run around 60 vans and started a process to increase our general charges in February this year rather than specifically target a rate for fuel. Our fuel bill has increased by around £5K per month, our office rent has increased by £15K per year and we have just made a further increase to our salaries. Hence the reason for a general increase on our charges.
- None of the TSG members were charging a fuel surcharge, however, all had increased their rates to take into account fuel and other increased costs such as salaries.
Question
Question
We are looking to partner with a new Out of Hours emergency breakdown service operation (inc. trade-critical items, not just gas leaks/floods etc).
We would ideally need nationwide cover – but 99% of the work will come from London.
Can anyone suggest a reliable company with spare capacity? We have tried Total QSR but they are unable to continue supporting us due to sheer volume of calls, both in and out of NWH. Thank you.
Replies:
- Crystaltech Services (UK) Limited (ceda Member) have said ‘WE are able to support all Warewashing repairs nationwide with our own engineers (we do not subcontract) and are a genuine 7-day service. Contact: Derek Maher Email: derek@crystaltech.co.uk Tel: 0370 350 2424 Website: www.crystaltech.co.uk
- NWCE Foodservice equipment (ceda Member) have said ‘This is something we may be able to help with.’ Contact: Ben Odling. Email: ben@nwce.co.uk Tel: 0161 764 8688. Website: www.nwce.co.uk
- A ceda Member suggested ‘Aggora Technical’ Contact: Darren Sandon -Technical Director Website: https://aggora.co.uk/
- A ceda Member has said ‘I believe these do nationwide: Aire Valley Catering. Contact: James Needham. Tel: 07710 021137 or 01904 607048
Question
Question
I have a client who is looking for “Sub Zero” brand refrigerated drawers for a project. Does anyone know of a company who may stock these or something like them?
Replies:
- Think they are part of the Wolf brand, we have bought stuff in the past but as far as I know they have to be purchased from a domestic dealer in London. See https://subzero-wolf.co.uk and https://subzero-wolf.co.uk/where-to-buy
- Take a look at https://subzero-wolf.co.uk/special-projects
Question
Question
Are you aware of any companies who can carry out work on these systems – Diskomat – Model CP240-F (1)? Thank you.
Replies:
- I believe they work through Wexiodisk in the UK. David Glover is the UK manager david.glover@wexiodisk.com
Question
Question
Could you ask the ceda members if they have the details of a UK Rep for Baron Food Equipment please. I can only find contact information for Italy. Thank you.
Replies:
- Refer to Universal Foodservice Equipment Ltd. Website: www.universalfse.co.uk
- Contact: Tony Aris, Baron’s UK supplier – Universal Foodservice Equipment. Email: tony@universalfse.co.uk
- Please refer to https://cedabond.co.uk/our-suppliers/universal-foodservice-equipment-limited/
Question
Question:
Can anyone recommend a manufacturer of medium/heavy duty 6-burner gas ranges that has all burner caps/flame spreaders no larger than 90mm diameter (or preferably slightly less)? Thank you.
Replies:
- Baron (Universal Foodservice Equipment Ltd). They do a unit where they have a 3.5kw head which is less in diameter due to the load, you can specify the burner output.
- I think Mareno may also do one.
- 90mm is very small even on a domestic range.
Possible suppliers:- Falcon
- MKN
- Lincat
- Blue Seal
All dependant on budget.
Question
Question:
Are any ceda Members able to help or recommend a service company in the London area for cover for Domestic appliances? Thank you
Replies:
- Cater Domestic Repairs Ltd
Robert Morgan – Service Manager
E: service@caterdomesticrepairs.co.uk
T: 01634 557996
Question
Question:
A client has asked us to get them a Kamando Grill very much like a green egg. Do you know where I can get one as a distributor?
Question
Question:
We are seeking recommendation for a company that can take VOC readings to a catering space in London, new site/project at practical completion. Can you assist please?
Replies:
- There is a company called Envirohive, who cover London and the home counties.
Question
Question:
Can the ceda membership recommend an installation and building company?
Replies:
- The company we work alongside is called CPF based in Manchester.
- FSW Catering Equipment & Gas Services Limited (ceda Member). Contact Paul Kerr – paulkerr@fswgasservices.co.uk
- Scobie Equipment Limited (ceda Member). Contact John Ward – john.ward@scobie.uk