Question:

Please could you ask the members for recommendation of companies within the M25 area for: Extract ducting safety inspection & degrease.

Replies:

1. We work with a company based in Ashford who will probably be happy to do Southern M25. Their work is excellent and all documented to TR19 standards. Speak to Darren at AOC – Ashford Outdoor Cleaning. Website: http://www.ashfordoc.com/
2. Further to your enquiry regarding Extract Duct Cleaning I include some information on my company and its services.
   Please use my contact details below or visit systemhygienics.co.uk
   System Hygienics is a specialist Nationwide service company with offices on the South coast and in the Midlands. We operate over 40 strategically located engineers using real time IT reporting and data record keeping facilities.
   The company is an examined and accredited member of BESA, is registered with Construction Line, No.45572, and is CHAS, Altius and SafeContractor accredited; it should also be noted that the Company has been awarded a Platinum Standard under the Construction Skills Certificate Scheme. All site operatives and project managers have been accredited with the Engineering Services SKILLcard scheme detailing the training, competencies in Health and Safety, Confined Space, Mobile Platforms, Scaffolding and in some cases Industrial Rope Access Techniques.
   Most of our work is based upon the Regulatory Reform (Fire Safety) Order 2005 which places a duty of care on the building owner/occupier to take such general fire precautions as will ensure, so far as reasonably practical the safety of  the building and safety of the people within it. In addition, the British Standard BS EN15780:2011 provides a Europe wide standard to all new and existing ventilation and air conditioning systems with specific criteria for cleanliness and assessment.
   The services that we currently offer are;
   Air Hygiene Ventilation Ductwork System Cleaning – BESA TR19 standard cleaning using our unique Jetvent compressed air system giving superior cleaning whilst minimising disruption.
   Bathroom Extract Testing and Maintenance – minimising damp and mold in hotel and accommodation bedrooms.
   Kitchen Extract Ventilation System Cleaning – BESA TR19 standard cleaning to minimise risk of fire to meet requirements of Regulatory Reform Order (Fire Safety) 2005 and insurance company compliance, including extract riser cleaning.
   Fire and Smoke Damper Servicing And Testing – BS9999:2008 and Regulatory Reform Order (Fire Safety) 2005 compliance for essential fire safety maintenance. We also offer any remedial works required to your fire dampers to remain compliant.
   Indoor Air Quality Survey And Testing – testing of air ventilation systems, indoor air quality, temperature and humidity including microbiological testing.
   Quality Assurance
   Our Supervisors on an ongoing basis carry out standard Quality Assurance and random inspection by our customer is encouraged and welcomed.  In addition Operations Management may carry out random audits.
   Safety
   System Hygienics is particularly aware of the important safety considerations for both contractor and employer and we have allowed for a safe method of work. Site specific Risk assessment and Method Statements are provided for all jobs on receipt of order and pre contract site visit.
   Clients
   We operate extensively in the Kitchen Extract industry sector with current clients including TGI Fridays, M&B, Carluccios, Giraffe, Heathrow Airport and IKEA. We also operate extensively in the NHS and Private hospital sector, pharmaceutical manufacturing sector, Universities, Stadia, Hospitality, MOD and commercial property amongst others.
   Kind Regards
   Mark
   Mark Poultney
   Managing Director
   Mobile | 07860266788
   Website | http://www.systemhygienics.co.uk 
3. We use Andy Bell of Cleana Kitchens 07375018268 andybell@cleanakitchens.com

Question:

Would it be possible please for you to ask fellow members for any advice on pay for working out of hours weekdays and weekends including bank holidays. If anyone could give me advice on rates. allowances etc it would be very much appreciated.

Replies:

1. Having inherited West of Scotland Union type rates which were a shock to my system, we still have a bit of it about and at the moment pay as follows:Overtime only paid after completion of basic 39 hours.

   Working a normal 8.00 am to 4.30 pm day, the first 4 hours are at time and a half and then double timed.I would recommend that no double time be paid on Weekdays and Saturdays if setting up a system.

   The maximum we will pay for travelling if it falls into overtime is time and a half.

   Saturday morning first four hours at time and a half and then double time (try to avoid it)

   Sunday is on double time apart from travelling.

   Bank Holidays either double time or standard time and a day off in lieu.  Used to be double time plus a day off but that’s unsustainable.

   When I worked in Yorkshire, it was time and a third during the week and Saturdays and not time and a half so depending on where your member is I would look really hard at what is being offered.  It’s okay if you’re pricing the job at overtime but not if it slips into overtime when double time just kills the profit.

   Hope that helps.  We treat our workforce well and look after them but we need them to work when we’re busy and sometimes we negotiate a package for installation.  I’m a great believer in not expecting them to stay somewhere I wouldn’t stay myself, and to cover adequate expenses for proper meals and snacks but no flat rate money in their pockets

Question:

Can any member recommend a transport company capable of warehousing, consolidation and delivery of equipment for kitchen projects? Similar to the service Keith Elkington used to offer to dealers a few years ago.

Replies:

1. ceda Member ‘NWCE Foodservice Equipment’ have said that they can help with this. Contact Ben Odling Tel: 0161 764 8688 Email: ben@nwce.co.uk Website: www.nwce.co.uk
2. ceda Member ‘General Catering’ have said they can help. Please contact Amjad Alikhan – Tel: 01302 340742 – Email: amjad@generalcatering.co.uk Website: www.generalcatering.co.uk
3. ceda Member ‘Scobie Foodservice Limited’ have said Scobie McIntosh has a warehouse near Gatwick with its own logistic company plus engineers and installers. Contact John Ward Email: John.Ward@scobie.uk Tel: 01342 840429
4. ceda Member ‘Archer Catering Systems Ltd’. Contact: Nick Archer to discuss Tel: 0161 737 8307 Email: nick@archercateringsystems.com
5. We have used Archers, who are a ceda Member. Nick Archer 07836 776858
6. These guys offer the service required they work mainly with the catering equipment industry. IAC Delivery Solutions Contact Chris Cox – Tel: 01795 475222
7. There is a company called Harrison Carr based in Leicester – they can also install. Tel:  0116 260 2222. Steve Carr is the contact or Louise. Would highly recommend them.
8. IAC offer this service they are based in Kent.
9. PAD logistics also offer this service and are based near Manchester.
10. Speak to Chris at IAC Delivery Solutions. Email: chris@iacdelivery.co.uk They are spot on! Tel: 01795 475222 or email: info@iacdelivery.co.uk
11. I’m not sure if Certa offer this service, contact is Dan Loria 07714 344626, but suspect they might, if so, would imagine it’s not as eye wateringly expensive as Keith Elkington was.
12. IAC delivery solutions.
13. We use IAC based in Kent and also have a depot in Northampton.
14. I believe Harrison Carr do this. I have worked with them in the past but not for this service – http://harrison-carr.co.uk/
15. We use IAC. Andrew Cox – Project Manager – IAC Delivery Solutions – Tel: 07966 244 003 or 01795 475 222
16. We use and can recommend IAC who provide this service to us.

Question:

Can the membership recommend an exceptional flooring/whiterock company who can work in London and the Home counties? Really reliable and able to work nights and weekends if necessary.

Replies:

1. Igloo services
2. Robex Contracting Ltd – https://www.robexcontracting.co.uk/
3. We use HCS Yorkshire, I know he travels so maybe he is worth a shout. Tel: 0113 868 0065
4. Colin Nash – HCS – Tel: 07766 655816 – I use Colin all the time, he’s brilliant
5. Contact Northern Installers – work as required in your e-mail. Good people. Contact: email-lisapollard@northerninstallers.com
6. We can recommend Alan Bradley of CASI on 07590 411808 or email: Alan@casiltd.com
7. Jemiclad – Email Matt: matt@jemic.co.uk
8. I can recommend Steve at Pro Res in Warrington – Email: kerwin@pro-resin.com Tel: 01942 261155
9. We use a company called floor restorations limited. They are fantastic, cover all flooring and white rock etc.  They are a national company carrying out works on large multimillion pound projects and our little kitchens – https://www.flr.co.uk/
10. Absolute Interiors based in South East
11. For White Rocking we use T1M Ltd based in Stroud. They do all our work and will work with the customer towards access times and will work around them. Tim Tyler – Tel:  07971694605
12. A company we use is called Tudorbuild who carry out Whiterock and flooring installations. Companies details are:
    Duncan Smith
    Tel: 07912 344179
    Email: tudorbuildltd@hotmail.co.uk

Question:

What electronic systems are other ceda members using for the engineer’s documents and invoicing please? And any pros or cons they have found with the systems. We need to swap over from paper to electronic in the near future.

Replies:

1. Bigchange – https://www.bigchange.com/
2. Click 4 mobile engineer
3. We use a company called we work together, they tailor make it to your original paperwork.  Tel: 0207 1297058
4. My suggestions would be Syclops marketed by a company called Advance – https://www.oneadvanced.com/solutions/field-service-management/ Or Optim Service marketed by the Interchange Group http://www.interchangegroup.com/ They are not cheap but will do everything a service / project / install company needs. We have experience of using both.
5. We use clik and have the app version installed on Ipads for the engineer’s worksheets. We don’t actually use it for invoicing, but it can also be used for invoicing and purchase orders.
6. We can recommend BigChange – contact details :- Serge Fagelman Email: serge.fagelman@bigchange.com Tel: 0113 457 1000 Website: www.bigchange.com

Question:

We are looking for a supplier/distributor for the following: Sharp SMD2470AH 24″ Microwave Drawer.

Replies:

1. Try RH HALL – they do domestic sharp ovens
2. This is a domestic appliance
3. Try asking Iain Phillips at Regale Microwaves. Tel: 07772 203 295 Email: phillips@regale.co.uk
4. Try Regal Microwaves
5. Contact John Ward at Corrigans & Scobie McIntosh. Tel: 07918 690 275 Email: John.Ward@scobie.uk

Question:

I am struggling to locate a UK distributor for Fagor. I have tried to make direct contact with the supplier in Spain however, I have had no response to date. Does anyone have any contact details for me please? Thank you

Replies:

1. Airedale – www.airedale-group.co.uk – are now the UK distributers however parts can be obtained from CaterParts and Crystaltech Services (UK) Limited – www.crystaltech.co.uk – service their Warewashing products.
2. Airedale are the sole UK agent for Fagor in UK.
3. Try Valera
4. Airedale sell Fagor however the list prices are available on Caterquotes.
5. I did some subcontract work for a company importing in Fagor dishwashers. Contact Hazel – Tel: 07926101928 Email: Hazelg@gilsonlaundryltd.co.uk
6. The best I can suggest is make direct contact with Fagor in Spain
7. They could try John Stillwell on Tel: 07919220812

Question:

Can anyone offer any advice other than Café Society or Brew Group who supply Bunn ICBA, CE 220-240V UK coffee machines please?

Replies:

1. My understanding is that Caffeine Limited also supply a range of equipment from BUNN, not sure if this exact model is covered, but probably worth a try – http://www.caffeineonline.co.uk/
2. My recommendation is, use an alternative product, they are a nightmare to deal with!

Question:

Please can you ask the ceda membership where we can purchase Anvil catering equipment – is there a UK importer?

Replies:

1. Take a look at https://www.anvilworld.com/become-a-distributor

Question:

Do you know of anyone – ceda members – who supply fogging machines to help kill the virus (COVID-19) please?

Replies:

1. ceda Member ‘Catering Equipment Solutions (Peterborough) Ltd’ has said they can help and are happy for you to contact them direct – Anna McNamara anna@cesltd.info Mobile: 07876 562856  Tel: 0845 878 7030
2. ceda Platinum Partner ‘Mechline Developments Ltd – https://ceda.co.uk/our-partners/mechline-developments-ltd/ 
3. ceda Member ‘Marshall Catering Equipment’ has said that they know a Supplier of these so please contact Jonathan Skinner via jonathan@marshallcatering.co.uk Tel – 01937 842 852 Mob – 07983 123 463
4. ceda Member ‘JLA Ltd’ have said JLA supply sanitising machines and the JLA Sanitiser eliminates harmful micro-organisms such as MRSA, Norovirus, E.Coli, Salmonella and C.difficile and neutralises unpleasant odours.  Details can be found at: https://jla.com/catering-blog/infection-control-tips-for-businesses If interested, the member should contact enquiries@jla.com or call 0808 239 7813 for their query to be dealt with quickly.
5. We recommend Mechline! (ceda Platinum Partner)
6. I suggest they contact this company in London: https://londonbincleaning.com/domestic/disinfection-fogging-service-anti-viral-fogging/?gclid=Cj0KCQjw-r71BRDuARIsAB7i_QNxb4yPLOOVketa18ll5mjJVyIhDScSu8iCORtRgs10oiA0J27vUbYaAh32EALw_wcB
7. Ian White at Mechline Developments Ltd has asked that you contact him direct – Email: ianw@mechline.com Tel: 01908267713 | Mob: 07799422969