Restricted content
Standard Document #S13
This document is an example of an SLA template for reference and it is based on Planned Preventative Maintenance contracts.
Italic text indicates where information should be entered. Highlighted text indicates where the service can be changed to suit.
Published January 2022
Download Link:
Standard Document S13 - Service Level Agreement Appendix A
Sorry, this content is only for ceda members only, please log in to gain access.
If you would like to join ceda and gain access to our huge library of support information, please contact us for details.
Thank you
ceda