Maidaid has introduced a new Technical Support Portal that features a redesigned Engineers Service Guide, designed with accessibility, innovation, and practicality at its core, ensuring engineers have the latest tools and resources at their fingertips, enhancing efficiency and support.

Dom Durrant and Chris Haedicke, Technical Service Engineers at Maidaid and part of the team behind the Technical Support Portal and redesigned Engineers Service Guide, explain:
“This latest version is the biggest yet, packed with interactive menus and essential support tools to ensure engineers always have the guidance they need—right at their fingertips. No more outdated manuals or missing pages; this guide is designed to deliver immediate, real-time solutions for use in the field.”

To streamline access, engineers can now obtain the most up-to-date copy via a QR code, guaranteeing they always have the latest version available. Whether they need rapid troubleshooting or an in-depth reference, the new guide makes it easier than ever to find the right information instantly. Engineers can request a unique access code, giving them access to the content.

The Portal also includes parts books, operator videos, links to order parts and how to contact Technical Support.

Wayne Wetton, Technical Manager, added, “this portal represents Maidaid’s ongoing commitment to supporting engineers with the best resources possible, keeping them equipped with the latest insights and tools needed for the job. The future of engineering support is here – efficient, secure, and built to keep engineers supported in the field.”

Access to the portal is here, while the Engineers Service Guide requires a unique code which can be requested from the Maidaid Technical Team via email at technical@maidaid-halcyon.co.uk.