Service Geeni, a ceda Associate Member, is putting artificial intelligence to work for catering equipment maintenance companies with the launch of its new AI Scheduling Agent feature for automated route optimisation.

This latest innovation is designed to help companies reduce wasted travel time, cut operating costs, and keep catering equipment running at peak performance.

Meeting the Challenge of Catering Equipment Service

In commercial kitchens, when equipment breaks down, it’s never at a convenient moment. Equipment maintenance companies are under constant pressure to respond quickly, deliver preventive maintenance, and ensure compliance with food safety standards.

Until now, scheduling engineers has been one of the most challenging parts of service management. With jobs ranging from urgent breakdowns to routine PPM, and engineers spread across wide geographic areas, allocating the right resource at the right time often felt like an uphill battle.

“Our catering customers told us that scheduling was one of the biggest bottlenecks in their operations,” explains Ryan Musselwhite, Chief Product Officer at Service Geeni. “That’s why we developed an AI-powered tool that can handle the complexity automatically.”

How the AI Scheduler Works

The AI Scheduler uses advanced algorithms to analyse multiple data points at once:

• Job urgency and customer SLAs
• Engineer skillsets and certifications
• Van stock and parts availability
• Traffic and travel routes
• Compliance deadlines

Based on this live data, the system automatically builds an optimised schedule, assigning the best engineer for each job and creating the most efficient route plan.

This reduces wasted mileage, improves first-time fix rates, and ensures compliance checks aren’t missed – all while giving customers faster, more reliable service.

Benefits at a Glance

For equipment maintenance companies, the new feature delivers:

• Lower costs: Reduced fuel spend and overtime.
• Increased productivity: Engineers can complete more jobs per day.
• Sustainability gains: Smarter routing means lower emissions.
• Better compliance: Routine maintenance never slips through the cracks.
• Happier customers: Faster response times and improved service reliability.

Supporting the Catering Industry

The launch comes as part of Service Geeni’s ongoing commitment to supporting the catering sector with smarter service management solutions.

Alongside its core FSM (Field Service Management) platform – which includes job management, asset tracking, compliance reporting, and customer portals – the AI Scheduler adds a new level of intelligence designed specifically for service teams managing catering equipment.

“This isn’t just about making life easier for schedulers,” adds Mark Howes, Chief Revenue Officer at Service Geeni. “It’s about giving catering equipment maintenance companies the tools they need to deliver outstanding service, protect their margins, and hit customer SLAs and contract renewals.”

Case Example: Reducing Wasted Miles

One early adopter of the AI Scheduler reported that their engineers were spending 20% less time travelling between jobs within the first three months of using the system. That time savings translated into more completed callouts, lower fuel costs, and a noticeable drop in missed appointments.

Looking Ahead

Service Geeni sees AI and data-driven optimisation as the future of catering service management. With the AI Scheduler and Route Optimisation now available, the company plans to continue developing features that help providers stay competitive in a demanding market.

“The catering sector is evolving rapidly, and technology has a key role to play,” says Francisco Mouzinho, Head of Partnerships at Service Geeni. “We’re excited to bring practical innovations to ceda members that directly improve efficiency.”

Learn More

Service Geeni’s AI Scheduler and Route Optimisation is available now for catering equipment maintenance providers.

Discover how AI can optimise your catering service operations – Book a Demo with Service Geeni.