Manufacturers Hobart Service stands firmly behind service delivery promises despite industry supply

The Peterborough-based commercial catering equipment service company has stood behind its ongoing service delivery promises to new and existing customers, despite a reported shortage of parts across the industry due to supply chain turbulence.

The global pandemic disrupted multiple supply chain lines across the world. The equipment and parts industry is now experiencing rising commodity prices and supply chain issues, which are causing impractical lead times for parts delivery and impacting businesses during their busiest periods following reopening.

The pressure on supply chains is due to increase further following Boris Johnson’s green light to lift all lockdown restrictions as planned on Monday 19th July.

HOBART Service has commented on the situation by announcing they continue to stand behind their strong position as the manufacturer, Keith Mackie, Managing Director of HOBART Service, stated,

“Despite the difficult environment we’ve all experienced over the past 16 months, we remain focused on continuing to improve our business for the long term – for both our workforce and our customers.

It is now more important than ever for customers to understand and be educated on the value of working with the manufacturer for equipment service and repair – our 94% first-time fix rate improves operator revenue and profitability.

We have over 90% of parts in UK stock, which is why our clients trust us as the manufacturer to look after their equipment and minimise downtime.”

Keith continued to provide an example of the financial impact of equipment downtime:

“For example, a high use Combi oven in a large pub/restaurant easily generates £250 per hour in revenue. Even with a swift response of 6 hours, the downtime cost is £1,500. If the machine is not repaired the first time that downtime can be at least doubled to £3,000. Not only is the immediate revenue lost but there is also potential for customers not to return – damaging to the revenue alongside the brand reputation.”

After almost 16 months of closure, it is paramount especially for hospitality and retail businesses, to remain open for service. A faulty piece of equipment can make operations grind to a halt immediately, which quickly hits the bottom line for all businesses.

HOBART Service has proved itself as a warewashing brand that stands for innovation; value for money and quality, with their latest step recognition of this. Taking pride in providing reliable service to ensure that whatever challenges the day may bring – they are there to support, with the customer at the heart of what they do.

Whilst HOBART Service does look after other brands, the UK-wide technicians are specialists in HOBART equipment and carry the parts, tools, and software required to ensure the maximum chance of a first-time fix and reduce operator downtime and lost revenue.


HOBART Service has the UK’s largest field force specialising in catering equipment maintenance. Our specialist service technicians are trained to support a vast range of makes and models of Hobart and third-party equipment.

HOBART Service directly employs over 100 technicians nationwide, offering a fast response and repair when equipment breaks down, minimising downtime, and covering the UK with over a 94% first-time fix rate in the industry. Quality service, OEM parts and expertly trained, experienced technicians ensure Hobart provides maximum uptime for our valued customers.

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