Technical Guidance Document #041

A Service Level Agreement or SLA is an excellent tool for managing discrete packages of works or services. They are normally agreed between a service receiver – Customer; and a service deliverer – Supplier.

The purpose of this brief Guidance Document is to give some simple and practical suggestions to help both Customers and Suppliers and is based on a document published by the Institute of Workplace Facilities Management.

Published January 2022

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Guidance Document No 41 - Service Level Agreement