Technical Guidance Document #021

This policy is intended to act as a guide to manufacturers, distributors and customers and should be considered by the parties when agreeing the terms of warranty cover and related services.

These guideline terms do not, and should not, act as a substitute for the agreement of specific terms between manufacturers, distributors and customers.  Each party should ensure that the complete terms of any agreement are set out in a separate, formalised contract which is signed and dated by all parties to it.

Published November 2018 / Re-branded June 2020

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Guidance Document No 21 - Service Level Agreement Terms for Manufacturers’ Warranties