Fortnum & Mason

Fortnum & Mason

Vision Commercial Kitchens

Vision Commercial Kitchens have been working with Fortnum & Mason for several years now and have completed numerous projects in this time. These projects consist of The Bar at Heathrow Airport T5, Cafe 181 (Staff Dining Facilities in F&M London), The Royal Exchange and most recently in 2019, St Pancras and work for Fortnum & Mason Hong Kong.

The Bar at Heathrow Airport T5 – Vision delivered the catering facilities for F&M’s first airport bar at Heathrow Terminal 5. Vision’s design included bespoke glass in case display boxes, a crushed ice crustacean display and various refrigerated and ambient displays.

Cafe 181 (Staff Dining facilities in F&M London) – Vision designed, supplied and installed the foodservice equipment at Fortnum’s new staff restaurant with the aim to provide 95 covers for an all-day dining offer – including breakfast, lunch and dinner. The kitchen had to be capable of servicing the staff restaurant as well as acting as a production kitchen which would produce a significant amount of the store’s in-house products for retailing. The equipment used within the kitchen therefore had to be extremely versatile, multi-functional, flexible and capable of producing high volumes.

The Royal Exchange – This is Fortnum’s second venture outside of their main store in London and was to be similar in style and food offer to their previous project completed with Vision at Heathrow T5. The finished design had to be visually stunning and exude luxury. The site was situated within a historical Grade I listed building, therefore due consideration was imperative given the historical nature of the building.

St Pancras (2019) – Fortnum & Mason – St Pancras Bar & Restaurant is located in the heart of St Pancras International which houses their bar, restaurant and tea room. The Bar & Restaurant serves the following menus: Breakfast, Afternoon Tea and Food, Drinks and Cocktails as well as a Private Dining option. This project was an existing bar and restaurant that F&M were running which had been operating for around 5 years. It was in need of refurbishment and they wanted to change the style and concept to bring it more in keeping with their other sites at Heathrow and The Royal Exchange. Vision worked closely with the Interior Designer to reconfigure the restaurant and change the operational concept to provide a much more striking looking bar environment for at-bar dining.

Fortnum & Mason, Hong Kong (2019) – Because of the work we have carried out with F&M on previous projects, they wanted us to work with them for the design and specification element of their new site in Hong Kong. The site being located in Hong Kong brings its own challenges as we had to specify suppliers that would be available, and would be supported in Hong Kong that the client would be happy to utilise, as well as complying with local legislations in place.

Client Satisfaction

Simon Thompson, Fortnum’s Brand and Client Services Director said:

The Bar at Heathrow Airport T5 – “When developing The Bar at Fortnum & Mason, Heathrow T5, we set Vision the challenge of creating a beautifully modern space, which provided the durability needed to cope with the high demands of one of the world’s busiest airports. The finished Bar that Vision provided was one of outstanding quality and succeeded in meeting the brief given, despite the difficulties of completing the project within an airport environment. The contemporary finished and highly robust equipment Vision has installed allow us to present our food offering in a truly Fortnum’s way. We are absolutely delighted with the results.”

Cafe 181 – “After working with Vision on The Bar – Fortnum & Mason Heathrow T5 project and experiencing their high quality of workmanship and professionalism, we were more than happy to use Vision again for Cafe 181. We knew we could rely on them to produce another exceptional foodservice facility. We set Vision the challenge of creating a restaurant for employees which had a multi-functional kitchen that would not only service the restaurant, but would also be used as a production kitchen. The finished foodservice facilities that Vision have created are of an extremely high standard and quality. It was very important to us that Cafe 181 was of the same exacting standards as Fortnum’s retail Restaurant and Vision have succeeded in fulfilling this brief. Despite a challenging schedule, Vision worked professionally and efficiently to ensure that the finished kitchen is capable of producing a varied menu within a very busy environment. We are delighted with the finished project. I would not hesitate in using Vision again for future projects as I know that I can trust and rely on them to produce facilities of the highest quality.”

Royal Exchange – “After working with Vision on previous projects at Heathrow T5 and Café 181 and being impressed by their high quality of service, it was an obvious choice for us to work with them again for our new concept at The Royal Exchange. We were once more extremely pleased with Vision’s work throughout the entire process; from the initial design they immediately understood exactly what we were looking to achieve. The project was a challenging one, however, they fully succeeded in achieving the brief; this is testament to their extensive experience and attention to detail. The work that Vision carried out at The Royal Exchange is of outstanding quality, we are absolutely delighted with the finished restaurant. We would have no hesitation in working with Vision again as we know we can rely on them to provide work to the exceptional standards that is associated with Fortnum’s.”

Hong Kong – “Having worked with Vision on a number of projects they were our first choice partner to work with for the design of kitchen, bar and back of house areas for our newest venture in Hong Kong. This opening was a milestone in the company’s history and to have a partner that you can rely on was more crucial than ever as we entered into a new market. As before Vision were extremely professional, flexible and worked above and beyond expectations to not only help deliver both a robust and considered design but also to ensure a comprehensive tender process to ensure the right quality was delivered on the installation.”

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Loungers/Cosy Clubs

Loungers/Cosy Clubs

Tailor Made Catering Equipment Services Ltd

For 15 years our relationship with this customer, Loungers Ltd, has developed in extraordinary ways. From a single project or two years ago, to a consistent 25 new site, roll-out programme over recent years. 2019 saw this again with a mixture of Cosy Clubs and Lounge sites. Additionally around 20 refurbishments, one in – one outs and makeovers adding to this total. The reason they keep coming back to us is purely due to the excellent service and support we provide.

Our exceptional service, advice, skill, knowledge to this client and their development through this, has resulted in our company installing and refurbishing over 180 kitchens nationwide. This is split over two brands, the Lounges and Cosy Club’s which have different requirements, locations and equipment.

Cosy club recently opened its 29th site of which we have designed, supplied and installed every one.

Loungers want to concentrate on opening restaurants and running their national bar & restaurant business. We allow them to do that by delivering unrivalled customer service and support.

Client Satisfaction

“We all work with catering equipment suppliers who deliver what they have said on time, however what separates Tailor Made from everyone else is not just their ability to deliver on time every time no matter what, but almost without exception whenever there is feedback to be given, Jim and James have already identified as part of their continual drive to exceed expectations and are developing services to reflect this. From recognition of beyond exceptional service and looking at how to make this the standard, to working with the supply chain to improve the products or aftersales support based on our needs. It’s always an efficient and enjoyable experience working with Jim, James and the whole team at Tailor Made which when paired with the above makes for a great customer experience that keeps us coming back.”
– Sam White, Head of Maintenance, Lounge

“Tailor Made that has seen off larger, more senior kitchen install companies in the UK as competitors. Tailor Made have managed to maintain service, price point, quality and efficiency throughout and together with flexibility through the changing needs of our kitchens and as kit advances and trends move on, combined with great follow-up service no matter what the problem, I’m exceptionally pleased that I know the team at Tailor Made well, that they supply Loungers and will continue to do so for the future of our industry leading growth plans.”
– Jake Bishop, Co-Founder, Lounge

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Refurbishment of School Kitchens

Refurbishment of School Kitchens

Airedale Group

The scope of the contact involved planning and designing schemes, project management of the works, building works, installation and final handover and snagging management. The needs of the service can vary and the authority needed an approved contractor that would listen to the various operational ideas, offer advice and guidance and most importantly listen and suggest innovative ideas and ways to achieve the customers’ vision.

Airedale had to work within very tight timescales to accommodate school closures during the summer holiday period. These time scales can place extreme pressure on the contractor to complete part and full refurbishments for multiple sites a 4-5 week period/the summer holidays. Airedale are expected to be on-hand to offer advice and guidance on all schemes when required. Further, it was a prerequisite of the Council that Airedale needed to have all the appropriate qualifications for Asbestos.

Airedale’s service is all year round, offering advice, one-offs of replacement kit, extending even to marketing services for the promotion of healthy eating across all of their schools.

The four schools we completed are as below:

Deri Primary School: £15,775

New entrance door created to kitchen, plus refurbishment to storage and dish washing area.

Aberbargoed Primary School: £67,475

Upgrade kitchen facilities including storage areas and new servery and overcome the lack of ventilation and no mechanical air input while cooking with gas.
New design kitchen layout which included a new ventilation system which was DW172 compliant, the design was also done which enable the client to reuse existing equipment, thus saving the client money.

Trinity Fields School: £73,410.

Upgrade servery counter in main kitchen, design and build new coffee shop in school entrance.

This school is a special needs school for young adults. The concept of the new coffee shop was to give the pupils a chance to learn to learn to cook and then sell their products within it.

There were several issues to address on this project, one being the design so the pupils could work and use the equipment in a safe environment; the other being the school was live while the works were carried out and noise levels had to be kept to a minimum.

Heolddu Comprehensive: £246,000

This project was a complete re-design and build, not only was the design for the use of the school, but had to incorporate being able to feed the local community and surrounding areas in a case of emergency, the other major factor in our design was the lack of electrical power to site and not being able to be upgraded.

Overall view

With all the projects completed over the summer of 2019 for Caerphilly Council, the 5 projects had to run concurrent with over 25 tradespeople throughout. Each site had a site manager who would not only be looking after the site and its progress but making sure that they were compliant with Caephilly’s H&S remit along with our own H&S safe systems of work. Overall value of these projects was in excess of £402,000.

Client Satisfaction

The following is from Marcia Lewis, Catering Manager at Caerphilly County Borough Council:

“Airedale were the successful contractor approved to undertake kitchen refurbishments within Caerphilly County Borough Council. The scope of the contact involved planning and designing schemes, project management of the works, building works, installation and final handover and snagging management. The authority has over 80 school kitchens, which includes special schools, secondary schools, primary schools and corporate and sheltered housing sites. The needs of the service can vary and the authority needed an approved contractor that would listen to the various operational ideas offer advice and guidance and most importantly listen and suggest innovative ideas and ways to achieve the customers vision.

“Airedale have to work within very tight times scales to accommodate school closures during the summer holiday period. These time scales can place extreme pressure on the contractor to complete part and full refurbishments over multiply sites over a 4-5 week period. Airedale are expected to be on-hand to offer advice and guidance on all schemes when required.

“I feel Airedale should win the award as they are an innovative, reliable and professional in the service they provide at all times. The standard of work they deliver is second to none and they are able to provide that personal touch via the project management team which is difficult to achieve from a national company.

“The company has excellent systems and procedures in place to ensure that a high standard of workmanship is achieved every-time and provide the customers with a visual and factual story board of the refurbishment program so the customer can follow progress and achievements throughout.

“They have the infrastructure and skills to manage on the front-line whilst keeping the senior management team abreast of all developments and progress made.

“If any issues are identified they have excellent communication structures in place to keep the clients informed and always have a solution at hand to resolve the issues if required.

“I have full trust in Airedale in achieving high quality, modern, practical solutions every-time that meet the service needs of the customer.”

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