Fortnum & Mason

Vision Commercial Kitchens

Vision Commercial Kitchens have been working with Fortnum & Mason for several years now and have completed numerous projects in this time. These projects consist of The Bar at Heathrow Airport T5, Cafe 181 (Staff Dining Facilities in F&M London), The Royal Exchange and most recently in 2019, St Pancras and work for Fortnum & Mason Hong Kong.

The Bar at Heathrow Airport T5 – Vision delivered the catering facilities for F&M’s first airport bar at Heathrow Terminal 5. Vision’s design included bespoke glass in case display boxes, a crushed ice crustacean display and various refrigerated and ambient displays.

Cafe 181 (Staff Dining facilities in F&M London) – Vision designed, supplied and installed the foodservice equipment at Fortnum’s new staff restaurant with the aim to provide 95 covers for an all-day dining offer – including breakfast, lunch and dinner. The kitchen had to be capable of servicing the staff restaurant as well as acting as a production kitchen which would produce a significant amount of the store’s in-house products for retailing. The equipment used within the kitchen therefore had to be extremely versatile, multi-functional, flexible and capable of producing high volumes.

The Royal Exchange – This is Fortnum’s second venture outside of their main store in London and was to be similar in style and food offer to their previous project completed with Vision at Heathrow T5. The finished design had to be visually stunning and exude luxury. The site was situated within a historical Grade I listed building, therefore due consideration was imperative given the historical nature of the building.

St Pancras (2019) – Fortnum & Mason – St Pancras Bar & Restaurant is located in the heart of St Pancras International which houses their bar, restaurant and tea room. The Bar & Restaurant serves the following menus: Breakfast, Afternoon Tea and Food, Drinks and Cocktails as well as a Private Dining option. This project was an existing bar and restaurant that F&M were running which had been operating for around 5 years. It was in need of refurbishment and they wanted to change the style and concept to bring it more in keeping with their other sites at Heathrow and The Royal Exchange. Vision worked closely with the Interior Designer to reconfigure the restaurant and change the operational concept to provide a much more striking looking bar environment for at-bar dining.

Fortnum & Mason, Hong Kong (2019) – Because of the work we have carried out with F&M on previous projects, they wanted us to work with them for the design and specification element of their new site in Hong Kong. The site being located in Hong Kong brings its own challenges as we had to specify suppliers that would be available, and would be supported in Hong Kong that the client would be happy to utilise, as well as complying with local legislations in place.

Client Satisfaction

Simon Thompson, Fortnum’s Brand and Client Services Director said:

The Bar at Heathrow Airport T5 – “When developing The Bar at Fortnum & Mason, Heathrow T5, we set Vision the challenge of creating a beautifully modern space, which provided the durability needed to cope with the high demands of one of the world’s busiest airports. The finished Bar that Vision provided was one of outstanding quality and succeeded in meeting the brief given, despite the difficulties of completing the project within an airport environment. The contemporary finished and highly robust equipment Vision has installed allow us to present our food offering in a truly Fortnum’s way. We are absolutely delighted with the results.”

Cafe 181 – “After working with Vision on The Bar – Fortnum & Mason Heathrow T5 project and experiencing their high quality of workmanship and professionalism, we were more than happy to use Vision again for Cafe 181. We knew we could rely on them to produce another exceptional foodservice facility. We set Vision the challenge of creating a restaurant for employees which had a multi-functional kitchen that would not only service the restaurant, but would also be used as a production kitchen. The finished foodservice facilities that Vision have created are of an extremely high standard and quality. It was very important to us that Cafe 181 was of the same exacting standards as Fortnum’s retail Restaurant and Vision have succeeded in fulfilling this brief. Despite a challenging schedule, Vision worked professionally and efficiently to ensure that the finished kitchen is capable of producing a varied menu within a very busy environment. We are delighted with the finished project. I would not hesitate in using Vision again for future projects as I know that I can trust and rely on them to produce facilities of the highest quality.”

Royal Exchange – “After working with Vision on previous projects at Heathrow T5 and Café 181 and being impressed by their high quality of service, it was an obvious choice for us to work with them again for our new concept at The Royal Exchange. We were once more extremely pleased with Vision’s work throughout the entire process; from the initial design they immediately understood exactly what we were looking to achieve. The project was a challenging one, however, they fully succeeded in achieving the brief; this is testament to their extensive experience and attention to detail. The work that Vision carried out at The Royal Exchange is of outstanding quality, we are absolutely delighted with the finished restaurant. We would have no hesitation in working with Vision again as we know we can rely on them to provide work to the exceptional standards that is associated with Fortnum’s.”

Hong Kong – “Having worked with Vision on a number of projects they were our first choice partner to work with for the design of kitchen, bar and back of house areas for our newest venture in Hong Kong. This opening was a milestone in the company’s history and to have a partner that you can rely on was more crucial than ever as we entered into a new market. As before Vision were extremely professional, flexible and worked above and beyond expectations to not only help deliver both a robust and considered design but also to ensure a comprehensive tender process to ensure the right quality was delivered on the installation.”

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