Service Level Agreement Appendix A
Service & Maintenance
Standard Document #S13
This document is an example of an SLA template for reference and it is based on Planned Preventative Maintenance contracts.
Italic text indicates where information should be entered. Highlighted text indicates where the service can be changed to suit.
Published January 2022
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Standard Document S13 - Service Level Agreement Appendix A
Service and Installation Engineer Interview Checklist
Service & Maintenance
Standard Document #S12
This document is intended to provide a template for employers when recruiting Service and Installation Engineers.
Prepared September 2021
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Standard Document S12 - Service/Installation Engineer Interview Checklist.
Engineers Appraisal
Service & Maintenance
Standard Document #S11
The following document is intended to be used as a template for the format of discussing and recording an appraisal.
Whilst it has been populated with information relevant to a service engineer, the format of the following template can be used for other employees.
Published September 2021
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Standard Document S11 - Engineers Appraisal
Engineer's Training Matrix
Service & Maintenance
Standard Document #S10
The training ‘subjects’ used in this template are given as examples. You should populate this to suit your company needs.
Published August 2020
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Standard Document S10 - Engineer's Training Matrix
Terms and conditions: Maintenance and Servicing
Service & Maintenance
Standard Document #S09
This document sets out terms and conditions for maintenance and servicing.
Revised October 2019 / Re-branded June 2020
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Standard Document S9 - Terms and conditions: Maintenance and Servicing
Inspection Certificate for Commercial Deep Fat Fryer
Service & Maintenance
Standard Document #S08
This document consists of an inspection certificate for a commercial deep fat fryer, with an additional note regarding High Limit Override Thermostats.
Published July 2019 / Re-branded June 2020
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Standard Document S8 - Inspection certificate for commercial deep fat fryer
Service Engineer Job Description
Service & Maintenance
Standard Document #S07
This document provides a job description for a Service and Maintenance Engineer, responsible to a Service Manager.
It can be edited to add or remove any clauses as relevant to your company.
Published October 2018 / Re-branded June 2020
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Standard Document S7 - Service Engineer Job Description
Terms and Conditions of Sale for Service and Maintenance
Service & Maintenance
Standard Document #S06
This document sets out terms and conditions for the maintenance and servicing of equipment.
Published July 2017 / Re-branded June 2020
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Standard Document S6 - Terms and Conditions of Sale for Service and Maintenance
Risk Assessment for Repair/Service/Breakdown Work
Service & Maintenance
Standard Document #S05
This document consists of a risk assessment for reactive attendance to diagnose reported breakdown of commercial catering equipment.
Published December 2017 / Re-branded June 2020
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Standard Document S5 - Risk Assessment for Repair/Service/Breakdown Work
Planned Maintenance Agreement
Service & Maintenance
Standard Document #S04
This document sets out a model planned preventative maintenance contract, including a section to schedule the servicing of equipment.
Revised October 2021
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Standard Document S4- Planned Maintenance Agreement