Service Level Agreement Appendix A

Service & Maintenance

Standard Document #S13

This document is an example of an SLA template for reference and it is based on Planned Preventative Maintenance contracts.

Italic text indicates where information should be entered. Highlighted text indicates where the service can be changed to suit.

Published January 2022

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Standard Document S13 - Service Level Agreement Appendix A

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Service and Installation Engineer Interview Checklist

Service & Maintenance

Standard Document #S12

This document is intended to provide a template for employers when recruiting Service and Installation Engineers.

Prepared September 2021

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Standard Document S12 - Service/Installation Engineer Interview Checklist.

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Engineers Appraisal

Service & Maintenance

Standard Document #S11

The following document is intended to be used as a template for the format of discussing and recording an appraisal.

Whilst it has been populated with information relevant to a service engineer, the format of the following template can be used for other employees.

Published September 2021

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Standard Document S11 - Engineers Appraisal

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Engineer's Training Matrix

Service & Maintenance

Standard Document #S10

The training ‘subjects’ used in this template are given as examples. You should populate this to suit your company needs.

Published August 2020

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Standard Document S10 - Engineer's Training Matrix

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Terms and conditions: Maintenance and Servicing

Service & Maintenance

Standard Document #S09

This document sets out terms and conditions for maintenance and servicing.

Revised October 2019 / Re-branded June 2020

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Standard Document S9 - Terms and conditions: Maintenance and Servicing

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Inspection Certificate for Commercial Deep Fat Fryer

Service & Maintenance

Standard Document #S08

This document consists of an inspection certificate for a commercial deep fat fryer, with an additional note regarding High Limit Override Thermostats.

Published July 2019 / Re-branded June 2020

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Standard Document S8 - Inspection certificate for commercial deep fat fryer

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Service Engineer Job Description

Service & Maintenance

Standard Document #S07

This document provides a job description for a Service and Maintenance Engineer, responsible to a Service Manager.

It can be edited to add or remove any clauses as relevant to your company.

Published October 2018 / Re-branded June 2020

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Standard Document S7 - Service Engineer Job Description

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Terms and Conditions of Sale for Service and Maintenance

Service & Maintenance

Standard Document #S06

This document sets out terms and conditions for the maintenance and servicing of equipment.

Published July 2017 / Re-branded June 2020

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Standard Document S6 - Terms and Conditions of Sale for Service and Maintenance

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Risk Assessment for Repair/Service/Breakdown Work

Service & Maintenance

Standard Document #S05

This document consists of a risk assessment for reactive attendance to diagnose reported breakdown of commercial catering equipment.

Published December 2017 / Re-branded June 2020

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Standard Document S5 - Risk Assessment for Repair/Service/Breakdown Work

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Planned Maintenance Agreement

Service & Maintenance

Standard Document #S04

This document sets out a model planned preventative maintenance contract, including a section to schedule the servicing of equipment.

Revised October 2021

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Standard Document S4- Planned Maintenance Agreement

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