Standard Document #S13

This document is an example of an SLA template for reference and it is based on Planned Preventative Maintenance contracts.

Italic text indicates where information should be entered. Highlighted text indicates where the service can be changed to suit.

Published January 2022

Download Link:
Standard Document S13 - Service Level Agreement Appendix A

Standard Document #S14

If hot work activities are carried out regularly by your workers, you may want to consider designating an area of your workplace for welding, brazing, soldering and other tasks involving heat or open flames. These areas should be designed to be as safe as possible, so flammable or combustible objects should be kept to a minimum and covered with protective, fire-resistant materials. It should also be possible to restrict access to these areas.

Published November 2022

Download Link:
Standard Document P14 - Precautions Whilst Undertaking Hot Works

Standard Document #S12

This document is intended to provide a template for employers when recruiting Service and Installation Engineers.

Prepared September 2021

Download Link:
Standard Document S12 - Service/Installation Engineer Interview Checklist.

Standard Document #S11

The following document is intended to be used as a template for the format of discussing and recording an appraisal.

Whilst it has been populated with information relevant to a service engineer, the format of the following template can be used for other employees.

Published September 2021

Download Link:
Standard Document S11 - Engineers Appraisal

Standard Document #S10

The training ‘subjects’ used in this template are given as examples. You should populate this to suit your company needs.

Published August 2020

Download Link:
Standard Document S10 - Engineer's Training Matrix

Standard Document #S09

This document sets out terms and conditions for maintenance and servicing.

Revised October 2019 / Re-branded June 2020

Download Link:
Standard Document S9 - Terms and conditions: Maintenance and Servicing

Standard Document #S08

This document consists of an inspection certificate for a commercial deep fat fryer, with an additional note regarding High Limit Override Thermostats.

Published July 2019 / Re-branded June 2020

Download Link:
Standard Document S8 - Inspection certificate for commercial deep fat fryer

Standard Document #S07

This document provides a job description for a Service and Maintenance Engineer, responsible to a Service Manager.

It can be edited to add or remove any clauses as relevant to your company.

Published October 2018 / Re-branded June 2020

Download Link:
Standard Document S7 - Service Engineer Job Description

Standard Document #S06

This document sets out terms and conditions for the maintenance and servicing of equipment.

Published July 2017 / Re-branded June 2020

Download Link:
Standard Document S6 - Terms and Conditions of Sale for Service and Maintenance

Standard Document #S05

This document consists of a risk assessment for reactive attendance to diagnose reported breakdown of commercial catering equipment.

Published December 2017 / Re-branded June 2020

Download Link:
Standard Document S5 - Risk Assessment for Repair/Service/Breakdown Work